These three words are the base of my business. While this is a career for me, I am interacting with people who are making some of the biggest decisions of their lives. I try to never lose sight of that fact as I help my clients negotiate the hurdles and obstacles that arise in a normal real estate transaction. It has served me well and I am not going to fix what isn't broke. I do not have any "speeches in a can." You get the same person at all times of the day.